You created a course. It was bigger than anything you had ever done. You charged A LOT. People signed up. You made a lot of money. You then discovered that you bit off more than you could chew. A lot more. You panicked. You couldn’t deliver. People got maaaad....
I grew up with the notion that the customer is always right. No matter what. My grandfather worked at a long-gone department store in Minnesota and told me endless stories of opening early for little old ladies who needed a new girdle and staying late to find the...
